Consumer Law

At Pinzón Pinzón & Asociados, we understand the vital importance of providing companies with advice on matters related to consumer rights. Our proactive approach aims to prevent consumer claims and, should they arise, respond effectively. Our expertise includes:

• Development of Clear Manuals: We create fully comprehensible manuals related to PQR (Petitions, Complaints, and Claims), product warranties, and personal data processing.
• Legal Advice in Advertising and Marketing: We provide legal advice on how products are advertised, ensuring compliance with legal standards.
• Terms and Conditions for Virtual Platforms: We develop the necessary terms and conditions for companies’ virtual platforms.
• Legal Compliance in E-Commerce: We ensure that e-commerce platforms comply with legal requirements.
• Permits for Promotional Games: We advise companies interested in promotional games, helping them apply for the necessary permits from Coljuegos.
• Legal Defense in Consumer Claims: We are ready to defend and advise our clients in the event of consumer claims.
• Legal Representation in Investigations or Lawsuits: We offer solid legal representation in administrative investigations or lawsuits filed by consumers.

At Pinzón Pinzón & Asociados, our commitment goes beyond providing advice; we work together with companies to protect their interests and maintain solid legal compliance in all aspects related to consumer rights.

Habeas Data

At Pinzón Pinzón & Asociados, we recognize the importance and strategic value of data in companies. We are committed to being your ally in:

• Design and Implementation of Data and Privacy Programs: We work together to design and implement data and privacy programs that ensure responsible and efficient information management.
• Development of Policies and Legal Documentation: We create the necessary policies, manuals, authorizations, and notices to ensure regulatory compliance in data management.
• Design of Data Transfer Contracts: We develop contracts that regulate the transfer and transmission of data, ensuring security and confidentiality.
• Development of New Products or Services with Personal Data: We collaborate in the design and creation of products or services that involve the processing of personal data, ensuring their legality.
• Compliance with the Principle of Demonstrated Responsibility: We implement compliance programs that reflect demonstrated responsibility in data processing.
• Information Security Policies: We establish information security policies that protect your digital assets.
• Responses to Regulatory Requirements: We are ready to respond to requirements from the Superintendence of Industry and Commerce (SIC), ensuring rigorous compliance.
• Defense in Administrative Investigations: In the event of administrative investigations regarding the processing of personal data, we represent you legally to protect your interests.

At Pinzón Pinzón & Asociados, we work closely with you to achieve efficient and legal data management, strengthening the security and integrity of your company.

E-Commerce

In recent years, e-commerce has emerged as a vital strategic tool for business growth and maximizing sales. As e-commerce evolves, the need for legal regulations becomes increasingly evident. In this context, our team of e-commerce experts is ready to offer you:

• Comprehensive Legal Advice: We guide you in creating a step-by-step legal approach to structuring your e-commerce platform, ensuring a solid and lawful framework.
• Essential Documentation: We draft terms and conditions, as well as data processing policies for your company’s virtual platform, ensuring the security and confidentiality of information.
• Support and Training: We not only advise you but also provide support and training on e-commerce and the latest information technologies.

At Pinzón Pinzón & Asociados, we understand that e-commerce is an essential part of your business strategy, and we are committed to helping you navigate this constantly evolving legal landscape so that you can make the most of the opportunities it offers.